FAQ
I’Velo Urban is the first automated bike-sharing service in Bucharest. The bicycles can be rented based on cards and are available 7 days out of 7.
The novelty of the concept is the bicycle rental to travel fast and to avoid the crowded traffic in the central area of the city.
Users can use the bicycle many times a day, based on any type of subscription (daily/monthly/3 months/6 months/annual). The cycling session and break between sessions differ due to the chosen subscription. Returning the bicycle later than the allowed cycling minutes is charged extra, regardless of the type of subscription.
To become I’Velo Urban user, you must obtain the I’Velo card, that you can pick up, on a fee, from one of the I’Velo Relax rental centers of Herăstrău Park (Aviatorilor subway) or Tineretului Park (Șincai entry).
Once you have picked up the card, you can make a subscription either at the center where you picked up the card or subsequently on www.ivelo.ro / my account.
Once you took possession of your card, you can go to any I’Velo Urban station to rent a bicycle, the renting steps are:
- bring the card close to the reader under the main screen,
- enter your PIN code,
- choose a bicycle, selecting the number corresponding to an available bicycle on the screen,
- pick up the receipt (if requested)
- pick up the bicycle you have selected within 15 seconds, from the position flashing green
For any type of subscription (daily/monthly/3 months/6 months/annual), users can make various rentals, followed by a break. The time of rental and breaks differ due to the chosen subscription.
A green light post shows that the bicycle can be rented or can be returned.
The red light means a defect or unavailable docking post.
The payment for exceeding the minutes included in the subscription is made online on ivelo.ro website, accessing my account, or at one of the I’Velo Relax rental centers of Herăstrău Park (Aviatorilor subway) or Tineretului Park (Șincai entry).
With one subscription you can rent one bicycle.
Reserving a bicycle is not allowed.
Subscription is not transmissible.
I’Velo bicycles are not fitted to carry passengers.
Try to reach the nearest I’Velo Urban station or call the Call Center +4021 327 57 78.
Inform the theft at Call Center +4021 327 57 78, then at the nearest police station.
Log in at the main post of the station you have reached and reserve a docking place at another I’Velo Urban station and you will receive a free extra time (provided you have not exceeded already the initial free time).
You can also call the Call Center +4021 327 57 78, and a technical team will come and pick up the bicycle.
Call urgently the Call Center +4021 327 57 78, to cancel the card.
Call the Call Center +4021 327 57 78. Defect cards can be replaced at the I’Velo centers of Tineretului Park and Herastrău Park.
The I’Velo user’s minimum age is 16 years.
Block the bicycle in an available post, log in at the main post and ask its replacement with another bicycle.
The time allowed to replace a defect bicycle, as of its picking-up, is of up to 5 minutes, these minutes are not metered.
You must report the defect bicycle to the main post and to the Call Center +4021 327 57 78.
At the moment the rental is made only based on I’Velo card that you can pick up from one of I’Velo Relax rental centers of Herăstrău Park (Aviatorilor subway) or Tineretului Park (Șincai entry).
Based on any type of subscription (1 day/ 1 month/ / 3 months/ 6 months/ 1 year), multiple rentals can be realised. Any exceeding of the cycling time is charged extra to the user.
The new rental of a bicycle is possible again only after the break. The automated bike-sharing concept supposes using the bicycle as utility transportation mean.
The cycling time and break between sessions depend on the chosen subscription.
To rent an I’Velo Urban bicycle you need an I’Velo card with a valid subscription – 1 day, 1 month, 3 months, 6 months, or 1 year, that you can pick up and pay to activate it at one of the I’Velo Relax rental centers of Herăstrău Park (Aviatorilor subway) or Tineretului Park (Șincai entry).
Once you have reached an I’Velo Urban station, identify a free green color post, to be able to dock the bicycle.
Bring the bicycle close and introduce its side flange in the side pocket of the post until it locks. Check if it is correctly docked trying to pick it up, and at the end, if you want, log in at the main post to print a receipt that will inform you about the eventual extra costs.
Call the Call Center +4021 327 57 78.
